Our goods come with guarantees that cannot be excluded under Australian consumer law. The contractual rights that you may be entitled to under the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+ are in addition to these statutory rights. You are entitled to a repair, replacement, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.
Should your product be defective, you can choose to make a claim under Australian consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).
Non–Apple branded products purchased from Apple are also eligible for coverage under Australian consumer Law, but are not covered by the Apple Limited Warranty, the AppleCare Protection Plan, and AppleCare+.
Summary of Australian consumer law, the Apple Limited Warranty, the AppleCare Protection Plan and AppleCare+
The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan, or AppleCare+. Copies of those respective terms and conditions are available at apple.com/au/legal/warranty/ and apple.com/au/legal/sales-support/.
*This page has been prepared by Apple and its contents are not endorsed by any third party.
- Apple Support: 1-300-321-456.
- Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
- Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product.
Apple Pty Ltd.
PO Box A2629, South Sydney NSW 1235, Australia.
Summary of Australian statutory consumer guarantees
For Apple-branded goods, in addition to the above, we also guarantee that we will provide repairs or spare parts for a reasonable time and that we will honour our Apple Limited Warranty and, where applicable, the AppleCare Protection Plan or AppleCare+.
Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.
For goods, there is a major failure to comply with a consumer guarantee when:
- You would not have purchased the product if you had known about the problem or problems.
- The product is significantly different from the description, sample or demonstration model you were shown.
- The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
- The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
- The product is unsafe.
For services, there is a major failure to comply with a consumer guarantee when:
- You would not have engaged the service if you had known the nature and extent of the problem or problems.
- The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time.
- You told the supplier that you wanted the service for a specific purpose, which was not fulfilled, and the problem could not be easily rectified within a reasonable time.
- You told the supplier that you wanted a specific result, yet the service and end result failed to meet your specifications and could not be easily rectified within a reasonable time.
- The supply of the service has created an unsafe situation.
For information on Australian consumer laws, please visit Australian consumer law website at consumerlaw.gov.au.
040121 Consumer law matrix - Australia